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Privacy policy

Home Counties Carers Ltd. (Home Counties Carers) takes the confidentiality of personal data seriously. Please contact us on if you have any questions or comments on this privacy policy.

Home Counties Carers privacy policy sets out the ways it processes personal data. This privacy policy only relates to personal data collected by Home Counties Carers via the Home Counties Carers website. Any personal data collected by Home Counties Carers is used in accordance with data protection legislation.

This privacy policy does not apply to personal data provided to Home Counties Carers by any other means or via any other website. Users should be aware that if they provide personal data to other companies, the privacy policies of those companies determine the uses to which that information is put and Home Counties Carers privacy policy will no longer apply.

The Data Protection Act 1998 / The General Data Protection Regulation 2018

Kyan's website complies with the principles of the Data Protection Act 1998 (and any successor legislation), the General Data Protection Regulation (Regulation (EU) 2016/679) and the Privacy and Electronic Communications Regulations 2003.

Use Made of Personal Information

Personal information provided to Home Counties Carers via the Home Counties Carers website will be used for the purposes outlined at the time of collection. In addition, personal information may be used for statistical analysis.

Personal data will be collected and processed by Home Counties Carers for the following purposes:

  • to provide goods and services, including marketing, advertising and promotions, unless a user elects to opt-out of / unsubscribe from receiving such communications.

Home Counties Carers may collect and receive the following information:

  • Visitors to our website
  • Device information: Home Counties Carers may collect technical information about the device you are using the Services on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, and crash data. Whether Home Counties Carers collects some or all of this information often depends on what type of device you are using and its settings.
  • Geo-location information: Precise GPS location from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.
  • Contact information: With your permission, any contact information you choose to import is collected for the purposes outlined at the time of collection.
  • Billing and other information: For Customers that purchase tickets to any of Home Counties Carers corporate events, our corporate affiliates and our third party payment processors may collect and store billing address and credit card information on our behalf.

Your personal details will not be made available to any third parties, other than those outlined above or at the time of data collection.


By providing personal data to Home Counties Carers users consent to the processing of such data by Home Counties Carers as described in this privacy policy.

Use of Data For Direct Marketing Purposes

At each point of data collection users are given the opportunity to opt-in to receive future direct marketing material from Home Counties Carers. Where users opt-in for such communications, Home Counties Carers may provide information on its products, membership services, events, and training and education programmes. If at any time users want Home Counties Carers to stop sending such communications they should opt-out of communications by informing Home Counties Carers by email or post at

5-7 Webb House,
Portsmouth Road,
GU23 6ER

Verifying, updating and amending your personal information

If, at any time, a user wants to verify, update or amend their personal data they may simply email their request to

Verification, updating or amendment of personal data takes place within 40 days of receipt of the request.

Links to Third Party Websites

This privacy policy applies solely to the personal data collected by Home Counties Carers and does not apply to third party websites users may access from this website.

Home Counties Carers is not responsible for the privacy policies of third party websites. Home Counties Carers advises users to read the privacy policies of other websites before registering any personal data.


Home Counties Carers holds your personal data in accordance with the security provisions of the Data Protection legislation.


You can read more about how Home Counties Carers uses cookies here.

Your Rights

If you have any questions about your information, our use of this information, or your rights when it comes to any of the foregoing, contact us at

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information Home Counties Carers holds about you. You can read more about these rights here.

If you want to make a complaint about the way Home Counties Carers has processed your personal information, you can contact the ICO in their capacity as the statutory body which oversees data protection law.

Notification of Changes

Home Counties Carers will provide notification of any changes it makes to its privacy policy. If Home Counties Carers decides to change its privacy policy, it will post such changes on this page so that you are always aware of how Home Counties Carers uses your personal data.

Users have the right to ask Home Counties Carers for a copy of the personal data held about them and to request that Home Counties Carers correct any inaccuracies in that information.